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The future of customer service
- Published_at:2012-05-31
- Category:Science & Technology
- Channel:blackberryuk
- tags: BlackBerry, social networking, CRM, MDM, augmented reality, voice recognition, unified communication, smartphone, tablet
- description: BlackBerry takes a look at the impact mobile technology could have in the future of customer service. This video shows how businesses could use integrated social networking to better serve customers and to improve employee collaboration and engagement. A fictional utilities company uses social networking to track, respond and improve their customer experience and service levels whilst increasing staff productivity.
| ranked in date | views | likes | Comments | ranked in country (#position) |
|---|---|---|---|---|
| 2012-06-03 | 14,454 | 13 | 1 |
( ,#83)
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| 2012-06-04 | 21,103 | 23 | 7 |
(,#71)
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| 2012-06-05 | 61,182 | 36 | 12 |
(,#29)
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| 2012-06-06 | 82,827 | 182 | 23 |
(,#26)
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| 2012-06-07 | 89,855 | 212 | 35 |
(,#26)
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| 2012-06-08 | 95,000 | 276 | 36 |
(,#27)
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| 2012-06-09 | 102,679 | 302 | 50 |
(,#27)
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